Terms of Service

1.Definitions

1.1 “Service” means the HOA Rocket web application, related APIs, exports, email notifications, and supporting services made available at hoarocket.com and its subdomains.

1.2 “Subscriber” means the condominium association, homeowner association, or community-association management firm (CAM firm) that contracts for the Service. Each individual association entity is a Subscriber.

1.3 “Authorized User” means an individual the Subscriber has authorized to access the Service — typically a board member, association officer, the Subscriber’s contracted CAM, or the CAM’s firm staff.

1.4 “Owner Data” means content uploaded to the Service by Authorized Users, including documents, notices, meeting minutes, financial records, vendor contracts, records-request submissions and responses, and any other association content.

1.5 “Account” means the Subscriber’s tenant within the Service, including its Authorized Users and Owner Data.

2.Account and access

2.1 An Account is created per association. A CAM firm managing multiple associations holds one Account per association under its management agreement.

2.2 The Subscriber designates an initial administrator at signup. The administrator authorizes additional Authorized Users.

2.3 Authorized Users keep credentials confidential. The Subscriber is responsible for actions taken under its Authorized Users’ credentials, except where attributable to a security failure of the Service.

2.4 We may decline to create or may suspend an Account if the Subscriber is not a Florida condominium or homeowner association, a Florida-licensed CAM, or a CAM firm operating in Florida. The Service is built for Florida.

3.Acceptable use

The Subscriber and its Authorized Users will not:

3.1 Reverse engineer, decompile, or attempt to derive the source code of the Service.

3.2 Scrape, bulk-download, or use automated means to extract data from the Service beyond the documented export functionality.

3.3 Use the Service to violate Florida statute, including but not limited to Chapter 718, Chapter 720, or any applicable rule of the Florida Department of Business and Professional Regulation.

3.4 Impersonate another Authorized User, an officer of the association, or any other person.

3.5 Upload content the Subscriber does not have the right to upload, including content that infringes intellectual property or violates the privacy of unit owners beyond what statute requires.

3.6 Interfere with the Service’s operation, attempt to bypass access controls, or probe security without prior written authorization.

4.Subscription, fees, and billing

4.1 The Service is offered on a monthly or annual subscription, per association. Current pricing is published at /pricing.

4.2 Fees are billed in advance, in US dollars, through Stripe. Payment instruments must remain valid for the term.

4.3 If a payment fails, we provide a 10-day grace period and notify the billing contact. After 30 days of non-payment, we may suspend the Account. Suspension does not delete Owner Data; data deletion follows the schedule in section 8.

4.4 Fees may change. We provide at least 60 days’ notice of any price increase, effective at the next renewal. The Subscriber may cancel before the increase takes effect.

4.5 Taxes are the Subscriber’s responsibility unless we are required by law to collect them, in which case they are added to the invoice.

5.Term and termination

5.1 The subscription continues until the Subscriber cancels.

5.2 The Subscriber may cancel at any time. Cancellation takes effect at the end of the then-current paid period. We do not refund partial months on Subscriber-initiated cancellation.

5.3 We may terminate for material breach — including violation of section 3 — with at least 14 days’ written notice and an opportunity to cure, except in cases of Subscriber security violations or unlawful use, where we may suspend immediately.

5.4 We may terminate for convenience with at least 90 days’ written notice and refund any prepaid, unused fees.

5.5 On termination, sections 6 (Owner Data), 7 (Warranty), 8 (Liability), 9 (Indemnification), and 11 (Governing law) survive.

6.Owner Data

6.1 Owner Data is owned by the Subscriber. We claim no ownership of association documents, financial records, meeting minutes, or any other Subscriber-uploaded content.

6.2 The Subscriber grants HOA Rocket a limited, non-exclusive license to host, process, transmit, and display Owner Data solely for the purpose of operating the Service for the Subscriber. This license terminates when the Account terminates and the data deletion schedule completes.

6.3 We do not use Owner Data to train machine-learning models, ours or third parties’. We do not sell or share Owner Data with advertisers.

6.4 The Subscriber may export Owner Data through the Service at any time during the subscription. After termination, export remains available for 90 days. After 90 days, Owner Data is deleted per section 8.

7.Warranty and disclaimer

7.1 We warrant that the Service will perform substantially as described in the documentation and that we maintain commercially reasonable security practices, including those described at /features/security.

7.2 We design the Service to support compliance with Chapter 718 and the post-Surfside reforms in HB 1021 and HB 913. We do not warrant that use of the Service alone causes the Subscriber to be in compliance. Compliance depends on the Subscriber’s own actions, decisions, and counsel.

7.3 EXCEPT AS EXPRESSLY STATED IN 7.1, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.4 We are not your lawyer. The Service is software. Nothing in the Service is legal advice. The Subscriber is responsible for its own legal counsel and for compliance decisions.

8.Limitation of liability

8.1 To the maximum extent permitted by law, our aggregate liability for any claim arising under or in connection with these Terms is limited to the fees the Subscriber paid to HOA Rocket in the 12 months preceding the event giving rise to the claim.

8.2 Neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data, arising from or related to these Terms, even if advised of the possibility.

8.3 Section 8.1 and 8.2 do not limit liability for: (a) the Subscriber’s payment obligations; (b) either party’s indemnification obligations; or (c) gross negligence or willful misconduct.

9.Indemnification

9.1 The Subscriber will defend and indemnify HOA Rocket against third-party claims arising from (a) Subscriber’s violation of section 3, (b) Owner Data that infringes third-party rights, or (c) the Subscriber’s violation of applicable law.

9.2 HOA Rocket will defend and indemnify the Subscriber against third-party claims that the Service, as provided by HOA Rocket, infringes a US patent, copyright, or trademark. This obligation excludes claims arising from Subscriber-uploaded content or use of the Service in combination with non-HOA Rocket products.

10.Confidentiality

10.1 Each party will protect the other’s non-public business and technical information with the same care it uses for its own confidential information, and not less than reasonable care.

10.2 Owner Data is the Subscriber’s confidential information. The pricing and non-public terms of the Subscriber’s subscription are HOA Rocket’s confidential information.

11.Governing law and venue

11.1 These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

11.2 Any dispute arising under these Terms will be brought exclusively in the state or federal courts located in [Venue pending — Miami-Dade County, Florida]. Each party consents to personal jurisdiction in those courts.

11.3 Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

12.Miscellaneous

12.1 Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Addendum, are the entire agreement between the parties with respect to the Service.

12.2 Changes.We may update these Terms. Material changes are notified at least 30 days in advance to the Subscriber’s billing contact. Continued use after the effective date constitutes acceptance.

12.3 Assignment. The Subscriber may not assign these Terms without our prior written consent, except in connection with a merger or sale of substantially all assets. We may assign these Terms in connection with a corporate transaction.

12.4 Notices. Notices to the Subscriber go to the billing contact email on file. Notices to HOA Rocket go to [email protected].

12.5 Severability. If a provision is held unenforceable, the rest remains in effect.